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Provision of emergency customer welfare on motorways and all purpose trunk roads: National policy guidance Annex A: Process flowchart for the provision of emergency customer welfare

Publication Year

2007

Document Status

Current

Abstract

Flowchart diagrammatically represents the framework to ensure the Highways Agency is able to deliver timely and satisfactory welfare provision for customers who become stranded during emergencies and extended periods of delay, looking at both interim and long term arrangements.

Publisher Information

Highways Agency

The Highways Agency is now known as Highways England. The new government company is in charge of operating England's motorways and major A roads, including modernising and maintaining the highways. Their publications include the Design Manual for Roads and Bridges, the Manual of Contract Documents for Road Works and Interim Advice Notes.

Publications available from:
The Stationery Office Ltd
PO Box 276
Nine Elms Lane
London
HA
UK

Website: https://www.gov.uk/government/organisations/highways-england
Email: info@highwaysengland.co.uk
Tel: 0333 202 5070