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Publication NF 25 Management of post-completion repairs - a best practice guide for home builders

Publication Year

2011

Document Status

Current

Abstract

How home builders address concerns about quality, service and customer satisfaction with new homes, specifically examining ways they manage post-completion repairs.

Author

Egginton, G.

Publisher Information

NHBC Foundation

The NHBC Foundation - National House Building Council's independent research institution - was established in January 2006 in partnership with the BRE Trust.

NHBC House
Davy Avenue
Knowlhill
Milton Keynes
NHBCFOUNDATION
UK

Website: www.nhbc.co.uk/foundation/
Tel: 0344 633 1000