British Standards Institution

With over 100 years of experience the British Standards Institute is recognised as the UK’s National standards body. Their committees work with the manufacturing and service industries, government, businesses and consumers to facilitate the production of British, European and International standards.

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London
BSI
UK

Website: http://www.bsi-global.com/
Email: cservices@bsi-global.com
Tel: 020 8996 9000

Documents by this publisher

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Series details	Title	Year	Status
BS ISO 10002:2004	Quality management - customer satisfaction. Guidelines for complaints handling in organizations	2004	Withdrawn
BS ISO 10002:2004	Quality management - customer satisfaction. Guidelines for complaints handling in organizations (incorporating corrigendum July 2009) (Withdrawn)	2004	Withdrawn
BS ISO 10002:2014	Quality management - customer satisfaction. Guidelines for complaints handling in organizations (Withdrawn)	2014	Withdrawn
BS ISO 10002:2018	Quality management - customer satisfaction - guidelines for complaints handling in organizations	2018	Current
BS ISO 10005:1995	Quality management - Guidelines for quality plans	1995	Withdrawn
BS ISO 10005:2005	Quality management systems - Guidelines for quality plans (Withdrawn)	2005	Withdrawn
BS ISO 10005:2018	Quality management - guidelines for quality plans	2018	Current
BS ISO 10006:1997	Quality management - Guidelines to quality in project management (Withdrawn)	1997	Withdrawn
BS ISO 10006:2003	Quality management systems - Guidelines for quality management in projects (Withdrawn)	2003	Withdrawn
BS ISO 10006:2017	Quality management systems - guidelines for quality management in projects	2017	Current
BS ISO 10007:2003	Quality management systems - guidelines for configuration management (Withdrawn)	2003	Withdrawn
BS ISO 10007:2017	Quality management - Guidelines for configuration management	2017	Current
BS ISO 10010:2022	Quality management - guidance to understand, evaluate and improve organizational quality culture	2022	Current
BS ISO 10012-2:1997	Quality assurance for measuring equipment. Guidelines for control of measurement processes	1997	Withdrawn
BS ISO 10014:2006	Quality management - Guidelines for realizing financial and economic benefits	2006	Withdrawn
BS ISO 10014:2006	Quality management - Guidelines for realizing financial and economic benefits (incorporating Corrigendum March 2007) (Withdrawn)	2006	Withdrawn
BS ISO 10015:1999	Quality management - Guidelines for training (Withdrawn)	1999	Withdrawn
BS ISO 10015:2019	Quality management - Guidelines for competence management and people development	2019	Current
BS ISO 10018:2020	Quality management - guidance for people engagement	2020	Current
BS ISO 10100:2020	Hydraulic fluid power - cylinders - acceptance tests	2020	Current

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