Product information report 2023

Graphic showing role, age and sex of people taking part. (62% architectural, 52% 35 to 54 and 76% male)

Who took part?

During late 2022 and early 2023, we surveyed almost 600 UK designers and specifiers about how they find the product information they need and their associated views.

Almost 1/4 of the people we surveyed were women

Almost one in four of the people we surveyed were women

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Number of employees

Number of employees: Large (51+) - 46%, Medium (16 to 50) - 23%, Small: (1 to 15) - 31%

Type of organisation

Type of organisaion: 48% - architectural practice, 17% - multidisciplinary practice, 12% - engineering practice

Tasks carried out relating to product information

78% of people specify products naming the manufacturer, 70% specify without naming the manufacturer and 60% research products

Accessing product information

Over half use the NBS Source online library/ product information platform

53% of people surveyed use the NBS Source online library

Sources of product information

Sources of product information: 92% - Search engines, 87% - Supplier websites, 63% - Technical reps
69% would recommend a manufacturer include their products on NBS source

69%

would recommend that a manufacturer include their products on NBS Source

33%

say third-party certification is essential for all products

33% say third-party certification is essential

'When specifying products we ensure that we collect all relevant product datasheets, third party certification and EPD. This allows us to create a standard library of products that we know perform as required and meet statutory requirements or better in most instances'. – architectural technologist

Information sources:
Those rating'very valuable'

Information sources rating very valuable: 78% - product data sheets, 44% - Specification clauses, 41% - CAD details
69% need manufacturers to provide BIM/ digital objects

69% need manufacturers to provide BIM/ digital objects.

Environmental product declarations

86% say environmental product declarations are important, 33% say they are very important

86%

say these are important

33%

say these are very important

Over half say it's easy to find product information

Ease of finding product information

12

Over half find it easy to find this information

3%

only say that it's very easy

16%

say that it's difficult

Almost always specify the most sustainable product, even if other options are much cheaper or perform better

Usually specify the most sustainable product but not if other options are much cheaper or perform better

Sometimes specify the most sustainable product but the price and performance would have to be the same as or better than the other options

Tend not to look at sustainability credentials and focus more on other things like price and performance

Specification

35% write a descriptive specification and leave the choice of manufacturer to a specialist subcontractor

35% work on the specification with the manufacturer’s technical expert

Complex systems need technical knowledge to ensure that they are specified correctly. Most specifiers therefore either leave the choice of the system to a specialist or work on the specification with the manufacturer.

Substitution continues to be commonplace, with 35% of people saying that products were often substituted, and 46% saying that products were sometimes substituted

35% say that products were often substituted, and 46% say sometimes

One way that specifiers can collaborate with manufacturers is to invite them into their specification in NBS Chorus and work on it together.

62%

specify products using NBS Chorus

62% specify products using NBS Chorus

'We… contact their technical representative and work through our requirements with them via sketches, drawings and specification clauses'. – architect

Building safety

Are you clear about the Building Safety Act?

Graphic showing clarity around the Building Safety Act.

How often verified that specified product installed: traditional vs contractor-led

How often verified that specified product installed: traditional vs contractor-led - Graphic

To realise the 'Golden Thread' of information...

70% of people agree they need to be working digitall to realise the Golden Thread of Information

Industry & culture change

The majority of people disagree that the quality of product information is improving

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

The majority of people agree that the culture of the construction industry has changed for the better regarding specification and installation

'It's very hit and miss on different sections of the industry changing their own culture. We are trying to specify better / smarter but money is still king; clients don't have the money to build better'. – architectural technologist

Concluding thoughts

The responses to this survey (particularly those in specifiers’ own words) illustrate the challenges that they face in working to create safe, sustainable buildings. There is much change to keep up to date with – in terms of products and systems and relating to – the new legislation.

This means they are faced with vast amounts of information, and specifiers need to be able to find what they need quickly. Often this means clear, transparent, structured data – in the form of data sheets, specifications and high-quality BIM/ CAD files. It also means high-quality manufacturer websites, and access to experienced technical reps.

Third-party certification for safety-critical products and Environmental Product Declarations are also important.

A lot of specifiers find it easy to locate this information, but not enough progress has been made here.

Few find it very easy and, while there is tentative agreement that the industry is improving culturally, there is a sense that improvements in access to good product information are limited. Specifiers generally want to specify products that will improve sustainable outcomes, but cost and other constraints still present a barrier.

'Having readily accessible technical details, in different formats, increases the likelihood of specification as we can see a product, how it works, how suitable it is and are therefore more likely to use it'. – architect