Improving the patient experience. Welcoming entrances and reception areas
Publication Year
2004
Document Status
Current
Abstract
Aimed at directors of facilities, designers, architects and project managers. Describes the basic facilities that should be associated with the entrance area to meet the needs of patients, visitors and staff, as well as optional additional facilities that may enhance enjoyment. Suggests similar principles are applied to external areas of a hospital site. Stresses the importance of employing friendly, professional staff. Emphasises the impact an effective way-finding strategy has in reducing stress levels. The principles in this document should be applied to new buildings and areas for refurbishment.
ISBN
9780113224852
Publisher Information
NHS Estates
NHS Estates were responsible for strategic development of a flexible and responsive environment for health and social care. Their publications included Health Technical Memorandums, Health Building Notes, design guides, circulars and Health Facilities Notes. Add - These were then transferred to the Department of Health.
Publications available from:
The Stationery Office Ltd
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London
NHS
UK
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