BS ISO 10001:2007 Quality management systems - Customer satisfaction - Guidelines for codes of conduct for organizations (Withdrawn)
Publication Year
2007
Document Status
Withdrawn
Abstract
Provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. Applicable to product-related codes containing promises made to customers by an organisation concerning its behaviour.
Document History
Superseded by BS ISO 10001:2018.
ISBN
9780580541551
Publisher Information
British Standards Institution
With over 100 years of experience the British Standards Institute is recognised as the UK’s National standards body. Their committees work with the manufacturing and service industries, government, businesses and consumers to facilitate the production of British, European and International standards.
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