BS ISO 10002:2004 Quality management - customer satisfaction. Guidelines for complaints handling in organizations
Publication Year
2004
Document Status
Withdrawn
Abstract
Gives guidance on the complaints handling process relating to an organisation's products or services.
Document History
Supersedes BS 8600:1999.
Publisher Information
British Standards Institution
With over 100 years of experience the British Standards Institute is recognised as the UK’s National standards body. Their committees work with the manufacturing and service industries, government, businesses and consumers to facilitate the production of British, European and International standards.
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