BS ISO 10002:2004 Quality management - customer satisfaction. Guidelines for complaints handling in organizations (incorporating corrigendum July 2009) (Withdrawn)
Publication Year
2004
Document Status
Withdrawn
Abstract
Supplies guidance on the process of complaints handling related to products within an organization. The complaints-handling process described is suitable to be used as one of the processes of an overall quality management system.
Document History
Superseded by BS ISO 10002:2014. Supersedes BS 8600:1999. Amendment dated 31 October 2009 - Implementation of ISO corrigendum July 2009. References to ISO 9000:2000 replaced with ISO 9000:2005, Clauses 3.8 and 3.9 replaced.
ISBN
9780580688126
Publisher Information
British Standards Institution
With over 100 years of experience the British Standards Institute is recognised as the UK’s National standards body. Their committees work with the manufacturing and service industries, government, businesses and consumers to facilitate the production of British, European and International standards.
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