BS 8543:2015 Complaints handling in organizations - specification
Publication Year
2015
Document Status
Current
Abstract
Details requirements for planning, designing, operating, maintaining and improving complaints handling procedures, as part of a quality management system. Establishes general principles to identify and handle complaints, prevent disputes and communication.
Document History
First published June 2015. Confirmed March 2021.
ISBN
9780580851902
Publisher Information
British Standards Institution
With over 100 years of experience the British Standards Institute is recognised as the UK’s National standards body. Their committees work with the manufacturing and service industries, government, businesses and consumers to facilitate the production of British, European and International standards.
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