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BS EN ISO 9004:2018 Quality management - quality of an organization - guidance to achieve sustained success (ISO 9004:2018)
Publication Year
2018
Document Status
Current
Abstract
Embracing these quality management principles should increase an organisation's ability and confidence to achieve sustained success. Covering subjects including strategy and policy, resource and process management, monitoring, measuring, analysis and review, improvement, innovation and learning.
Document History
Supersedes BS EN ISO 9004:2009.
ISBN
9780580956928
Publisher Information
British Standards Institution
With over 100 years of experience the British Standards Institute is recognised as the UK’s National standards body. Their committees work with the manufacturing and service industries, government, businesses and consumers to facilitate the production of British, European and International standards.
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