IS EN ISO 9004:2018 Quality management - quality of an organization. Guidance to achieve sustained success (ISO 9004:2018)
Publication Year
2018
Document Status
Current
Abstract
Provides details of the quality management approach in order to achieve sustained success. It covers strategy and policy, resource and process management, monitoring, measuring, analysis and review, improvement, innovation and learning.
Document History
Supersedes IS EN ISO 9004:2009.
Publisher Information
National Standards Authority of Ireland
National Standards Authority of Ireland (NSAI) is Ireland’s official standards body. They operate under the National Standards Authority of Ireland Act (1996) and are accountable to the Minister of Enterprise, Trade, Employment and Innovation.
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