BS ISO 10002:2018 Quality management - customer satisfaction - guidelines for complaints handling in organizations
Publication Year
2018
Document Status
Current
Abstract
Establishes main principles for complaints handling within organisations and looks at the framework, planning, design and development. Also explores operational matters including maintenance and improvement.
Document History
Supersedes BS ISO 10002:2014.
ISBN
9780580982583
Publisher Information
British Standards Institution
With over 100 years of experience the British Standards Institute is recognised as the UK’s National standards body. Their committees work with the manufacturing and service industries, government, businesses and consumers to facilitate the production of British, European and International standards.
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