BS 8477:2014 Code of practice for customer service (+A1:2020)
Publication Year
2014
Document Status
Current
Abstract
Describes the principles and practices for establishing and maintaining effective customer service within an organisation, aiming to meet and exceed their customer expectations.
Document History
Came into effect 31 January 2014. Supersedes BS 8477:2007. Amendment dated 30 April 2020 - A1: see Foreword
ISBN
9780539122329
Publisher Information
British Standards Institution
With over 100 years of experience the British Standards Institute is recognised as the UK’s National standards body. Their committees work with the manufacturing and service industries, government, businesses and consumers to facilitate the production of British, European and International standards.
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