* A valid subscription to The Construction Information Service is required to download this document.
Click here to find out how to access this document
Click here to find out how to access this document
Operating a complaints system for building safety in a high-rise residential building
Publication Year
2024
Document Status
Current
Abstract
Explains the duties and responsibilities of the principal accountable person with regard to operating a complaints system for building safety in a high-rise residential building. Covers: purpose of a complaints system, complaints policy, what constitutes a relevant complaint, what the complaints system must do, after the complaints policy has been prepared, how complaints will be received, how complaints will be handled, timings and deadlines, escalation and disputes.
Document History
Last updated: 27 March 2024 - Updated by adding information about keeping records for relevant complaints and recurring relevant complaints. Sourced from: https://www.gov.uk/guidance/operating-a-complaints-system-for-building-safety-in-a-high-rise-residential-building and converted to pdf. Whilst we endeavour to capture all updates it is subject to receiving alerts from the publisher and there may be formatting or punctuation changes applied to the html version that do not affect the text. Document type: guidance. First published: 20 December 2023.
Publisher Information
Health and Safety Executive
The Health and Safety Executive work to protect the health and safety of people in the workplace by minimising risks. They achieve this through research, information and advice, promoting training, new or revised regulations and codes of practice, inspection, investigation and enforcement.
Redgrave Court
Merton Road
Bootle
HSE
UK
Website: http://www.hse.gov.uk/
