Account Manager - Newcastle
Job Description:
What you will get up to day to day
Day to day activity will involve making contact with existing customers to embed NBS platforms and services with the customers organisation. The individual will take ownership of engaging the key decision makers and influencers in organisations and set up calls with these individuals. This will involve a multi- approach covering telephone, video calls, email, social media and webex as well as attending events and networking.
We are looking for someone who
- Is a results driven individual with a proven track record of developing trusted relationships with customers.
- Has experience of embedding product usage in an organisation and be able to show the customer the return on investment that they adoption of the NBS platforms will bring,
- Holds demonstrable experience in a lead generation role where you can see potential for the customer to grow and be able to articulate the mutual benefits it will bring
- Has a strong customer focussed approach with a positive, can do attitude.
- Is experienced and confident in demonstrating and presenting to key stakeholders with the ability to remain calm and objective under pressure.
- Is resilient and agile who applies a mature, balanced approach to their work.
Some of the key responsibilities
- Regular and effective customer success management so customers get the required return on investment from their NBS platforms and services and they stay with NBS long term.
- Development of a Account Management contact plan tailored for each customer.
- Effective reporting and forecasting on the status of accounts and territory as a whole.
- Identify and act on any customers that may be unhappy or at risk of churning to ensure we retain them as an NBS customer.
- To update the Customer Relationship Management (CRM) database on a daily basis detailing all customer contact including telephone calls, appointments and meetings, emails sent and received, business secured and all discussions with individual clients.
- The Account Manager must also invest time in keeping up to date with industry trends and developments to identify opportunities to increase revenue and build relationships.
Our Values
- Dream big - Embrace ambitious goals and strive to exceed expectations, every day
- Thrive together - Collaborate, communicate and celebrate success
- Own it - Take ownership of your work and empower yourself to make a difference
- Do the right thing - Stand firm in your values and let integrity guide your actions at every turn
What you will get from NBS powered by Hubexo
The Basics:
- Competitive Salary plus monthly commission subject to targets being acheived
- Annual Leave - 25 days leave plus bank holidays
- Weekly Hours - 35 Hours per week for full-time roles
- Probationary Period - 6 months
- Pension - Competitive Group Pension Scheme
- Group Life Assurance - 4x Annual Salary
- Pay Day - 21st day of each month
- Sick Pay - Up to 6-months full pay (after 6+ years of service)
The Benefits:
- Annual Leave - Can Buy/Sell up to 5 days annual leave, and you're also able to carry over up to 5 days per year
- Birthday Day Off - An extra day to celebrate your birthday
- Festive Shopping Day - That's right - a half day off to help get that festive holiday shopping done
- Giving Back - 2-days per year to give back to your community through volunteering
- Private Medical Insurance - Employee contribution options at discounted rates
- Professional Fees - Professional Fees will be paid for by the company
- Learning and Development – We will support your personal professional development. Dedicated personal development allowance of 7 hours per month.
- Employee Assistance Programme - Help@Hand Cover to support your personal health and wellbeing. Unlimited counselling and mental health support
- Early retirement Scheme - You can apply for a 6-month phased retirement winddown
- Colleague Referral Scheme - Refer a colleague and if they're successful, get £1000
- Long Service Milestones - We invest in your commitment - regular milestone payments to celebrate your time with us, including additional annual leave
If this sounds like you then we would love to hear from you.
NBS powered by Hubexo is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Interested candidates should submit their CV and a cover letter detailing their relevant experience via the apply now option below
Apply Now
- Effectively manage the day-to-day performance of the functions, ensuring the team supports Group business in a responsive and agile manner, whilst delivering strategic initiatives
- Lead and develop a multi-disciplinary team to remove any single points of failure, boost responsiveness and ensure dissemination of knowledge
- Drive process and system simplification in line with best practice to develop a robust system platform benchmarked against industry standards
- Effectively manage the day-to-day performance of the functions, ensuring the team supports Group business in a responsive and agile manner, whilst delivering strategic initiatives
- Lead and develop a multi-disciplinary team to remove any single points of failure, boost responsiveness and ensure dissemination of knowledge
- Drive process and system simplification in line with best practice to develop a robust system platform benchmarked against industry standards
Full job description available on request.
