This NBS Support Policy details how and when you can access support for your NBS products.
NBS Customer Support Services are available to provide you with an efficient and effective support service so that you may enjoy NBS products with ease.
Support channels
If you require support please locate your product below for information on how to contact us.
Product
Support
NOTE: Support for NBS Create, NBS Building and NBS Landscape will end on 30 June 2021.
We aim to resolve support requests within one working day.
Should a support request require escalation to our technical or development teams for further information or investigation, this may impact the time it takes to resolve your issue. In these instances, we will provide regular updates on our progress.
Feedback
NBS Customer Support Services welcomes your feedback on your experience of our support service. You will offered the opportunity to provide feedback following resolution of your support request.
The NBS Support Policy is a guide only and does not represent a legal contract. NBS reserves the right to amend this policy from time to time.
August 2018
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