Reports

The latest findings from NBS tracking key insights into the Construction Industry

Building Safety Act White Paper

Driven by a comprehensive survey of hundreds of construction professionals, highlights a concerning lack of consensus and clarity among industry leaders.

Sustainable Futures UK Report 2024

Brand new for 2024, this report offers valuable insight for all construction professionals, painting a picture of sustainability in the construction industry

Digital Construction Report

Our 12th report on digital construction and BIM - find out the latest technology trends among construction professionals.

Resources

Helpful tools, and downloads to help you make the most of NBS

Sample Specifications

Download sample specifications and see what's possible with NBS Chorus

Financial Summary

Download a sample financial summary and see what's possible with NBS Chorus.

Sustainable Specification Guides

A five-part sustainable specification guide serving as a living, sustainability-focused document.

Whitepaper

Thinking about moving to NBS Chorus? Discover the benefits of moving to a digital specification platform.

About NBS

We’re connecting construction information, working towards a better and more sustainable industry

Our history

Follow our journey through five decades with our dedicated timeline

Sustainability

Helping our customers design and build a more sustainable built environment whilst setting our own sustainability targets to contribute to a greener future for all.

Careers

We’re looking for people with a wide range of skills and experiences to work right across our business.

Partners

NBS work with reseller partners across the globe to deliver NBS products and services locally

Contact us

Newsroom

All the latest NBS and industry news and stories

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Platform

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Resources

Knowledge Case studies Updates Reports Building Safety Act White Paper Sustainable Futures UK Report 2024 Digital Construction Report Resources Sample Specifications Financial Summary Sustainable Specification Guides Whitepaper

Support

Support NBS Academy Downloads and updates

About

About NBS Our history Sustainability Careers Partners Contact us

News

Newsroom

Platform

NBS Chorus Plans and features Scope and Contents Book a demo Sign in to NBS Chorus NBS Source Browse by category Browse by manufacturer For manufacturers Go to NBS Source Uniclass Articles and updates Specifying with Uniclass Feedback and Support Find a code Other services Construction Information Service (CIS) NBS Schumann BIM New All tools

Resources

Knowledge Case studies Updates Reports Building Safety Act White Paper Sustainable Futures UK Report 2024 Digital Construction Report Resources Sample Specifications Financial Summary Sustainable Specification Guides Whitepaper

Support

Support NBS Academy Downloads and updates

About

About NBS Our history Sustainability Careers Partners Contact us

News

Newsroom

Support Policy

This Hubexo Support Policy details how and when you can access support for your Hubexo products.

Hubexo Customer Support Services are available to provide you with an efficient and effective support service so that you may enjoy Hubexo products with ease.

Support channels

If you require support please locate your product below for information on how to contact us.

Product

Support
 NBS Chorus

UK:

Monday – Friday 9:00am – 5:00pm (UK local time) *

* Please note: In addition to evenings and weekends, the Hubexo office will also be closed on all public holidays observed in England and Wales. In respect to the public holidays during December and January, the office will close at 12.30pm on the business day prior to the ‘Christmas Day’ public holiday and reopen at 9:00am on the business day following the ‘New Year’s Day’ public holiday.

Telephone:

UK: 0345 456 9594 (Option 2)

Rest of the world: +44 191 232 9594

Email: support@theNBS.com

Online: theNBS.com/support

Login to NBS Chorus to access support from the Help menu and raise a support ticket from within NBS Chorus.

Live chat: available within NBS Chorus Self Service

Knowledge base: accessible by selecting Help, then Read our support articles within NBS Chorus

NBS Contract Administrator

NBS Source

NBS Partner Platform

NBS Plug-in for Autodesk® Revit®

Hubexo Websites

UK:

Monday – Friday 9:00am – 5:00pm (UK local time) *

* Please note: In addition to evenings and weekends, the Hubexo office will also be closed on all public holidays observed in England and Wales. In respect to the public holidays during December and January, the office will close at 12.30pm on the business day prior to the ‘Christmas Day’ public holiday and reopen at 9:00am on the business day following the ‘New Year’s Day’ public holiday.

Telephone:

UK:0345 456 9594 (Option 2)

Rest of the world: +44 191 232 9594

Email: support@theNBS.com

Online: theNBS.com/support

 

 

NOTE: Support for NBS Create, NBS Building, NBS Landscape ended on 30 June 2021. Support for NBS Scheduler and NBS Domestic have also now ended.

Response times

We aim to resolve support requests within one working day.

Should a support request require escalation to our technical or development teams for further information or investigation, this may impact the time it takes to resolve your issue. In these instances, we will provide regular updates on our progress.

Feedback

Hubexo Customer Support Services welcomes your feedback on your experience of our support service. You will be offered the opportunity to provide feedback following resolution of your support request via a survey link.

If you’d like to provide feedback on our products or suggest areas for future development, our user forums are available through the Support area of our website.

The Hubexo Support Policy is a guide only and does not represent a legal contract. Hubexo reserves the right to amend this policy from time to time.

 

February 2025

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